Terms of service

Terms of Service

Last Updated: [November 1, 2025]

1. Agreement to Terms
These Terms of Service ("Terms") govern your access to and use of the Lumevax website (https://www.lumevax.com) and any orders you place through the site. By accessing our site and placing an order, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to all of these Terms, you are prohibited from using the site.

2. Products and Purchases

  • Product Information: We strive to display our products, including interactive flat panels, as accurately as possible. However, we do not guarantee that product colors, specifications, or features are exactly as displayed on your screen.

  • Pricing: All prices are listed in the local currencies supported at checkout and are Delivered Duty Paid (DDP) for international orders, meaning they include all import duties and taxes. We reserve the right to change prices at any time without notice.

  • Order Acceptance: Your order constitutes an offer to purchase. We reserve the right to refuse or cancel any order for any reason, including limitations on quantities, inaccuracies in product information, or issues identified by our fraud detection systems.

3. Shipping and Delivery
Shipping is governed by our separate Shipping Policy. Please note that all estimated delivery times provided are estimates only and are not guaranteed. As our products are shipped via sea freight, delays in customs processing or logistics are possible and are outside our control.

4. Returns and Refunds
Returns and refunds are governed by our separate Return and Refund Policy. Given the size, value, and custom nature of our products, we have specific return conditions. Please review this policy carefully before placing your order.

5. Intellectual Property
All content on this site, including logos, text, images, and software, is the property of Lumevax Technology Co., Ltd. or its licensors and is protected by copyright and other intellectual property laws. You may not use our content without our express written permission.

6. User Responsibilities
You agree not to use the site for any unlawful purpose or to submit any false or fraudulent order. You are responsible for providing accurate and complete shipping and billing information.

7. Limitation of Liability
To the fullest extent permitted by law, Lumevax Technology Co., Ltd. shall not be liable for any indirect, incidental, or consequential damages arising out of your use or inability to use the site or our products, including but not limited to delays in shipping or delivery.

8. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the People's Republic of China, without regard to its conflict of law provisions.

9. Changes to Terms
We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of the site after any changes constitutes your acceptance of the new Terms.

10. Contact Information
For any questions regarding these Terms of Service, please contact us at:
Email: lumevax.china@lumevax.com